Five Interpersonal Skills You Need to Accomplish Your Career Goals
Also known as social skills, interpersonal skills allow you to engage with co-workers, managers, and clients easily. In this socially-oriented society, your qualifications and technical knowledge come second. The interpersonal skills that you exhibit are top ranking when it comes to achieving your career goals.
These skills are more than just communication tools. They help you build strong relationships at the workplace that help with career advancement. The number of interpersonal skills is big. Below are the top five that matter the most when it comes to accomplishing your career goals.
Organizations big or small are always looking for leaders who can lead the organization towards meeting its goals. A leader is the one who can motivate and encourage co-workers, inspire trust in subordinates, manage and mentor prospective leaders, and act as a positive reinforcement to the whole organization.
If you possess any of these skills, you can hone them and strive towards leadership positions in your organization. A leader’s charisma and charm influence the behavior of customers’. The customers can then think on their feet and tackle situations as they come.
Diversity in the workplace is a reality. It brings together many cultures and heritages together. This cauldron of culture can raise conflicts among co-workers. Companies are looking for people who are adept at conflict management and who do not let conflicts affect their performance.
If you are the kind of person who can manage conflicts and resolve them, then you are on the path towards success. Conflicts can arise not only due to diverse cultures but also for many other reasons. So, if you can approach a given situation rationally, listen to both sides of the argument, and propose solutions that are acceptable to both parties, then you can expect your career to advance quickly.
The most vital of all interpersonal skills, communication, is invaluable. Regardless of the type of career you choose, communication is key. You may not be dealing with customers, but you will need to communicate with co-workers and managers. Effective communication skills are necessary to accomplish your career goals.
Effective communication is not limited to getting your point across. It encompasses excellent listening skills, non-verbal communication, and public speaking. If you can master these skills, then there is no stopping your career advancement.
Organizations are more than just numbers. They are the people who work in them. Being able to understand other people’s feelings and situations is the binding factor that brings the workforce together. It encompasses many other behavioral aspects, such as compassion, kindness, helpfulness, respect, sensitivity, sympathy, and diplomacy.
When a customer complains you must listen thoughtfully and express your concern over his issue. This indicates that you care about the customer, and will help you buy time to resolve the problem.
When co-workers raise a concern, a similar response will indicate that you care about their situations and this, in turn, will motivate them to work better. Thus, empathy elicits a positive reaction.
Negotiation is usually mistaken for sales skills, but it is a vital interpersonal skill. Whether dealing with employee demands or pricing terms with customers, negotiation skills foster goodwill, despite differences in interests.
Negotiation is the process of arriving at a mutually beneficial decision by the process of give and take. By having excellent negotiation skills, you can contribute significantly to your company’s success.