Thousands Of Samsung Note 7 Users Are In For A Big Surprise
Samsung released many notices but still, there are many diehard fans who are still using the device.
According to a statement from Verizon, there are currently “thousands” of customers on the carrier’s service using the Note7.
“In spite of our best efforts, there are still customers using the recalled phones who have not returned or exchanged their Note7 to the point of purchase,” Verizon told Fortune on Tuesday. “The recalled Note7’s pose a safety risk to our customers and those around them.”
“In spite of our best efforts, there are still customers using the recalled phones who have not returned or exchanged their Note7 to the point of purchase.”
Last month, Samsung sent out a software update that was meant to act as a kill switch to stop Note7 owners from getting a full charge on the device.
And on Jan. 5, Verizon sent out an update to Note7 users that would prevent the device from charging in the hope of rendering it useless as a mobile phone. Additionally, the company sent out an update designed to prevent the Note7 from connecting to its wireless network.
After all this, Verizon says that a large number of users are “still “using the Note7. It’s unclear how those people are using the device — plugged into an outlet, utilizing Wi-Fi, and perhaps avoiding the device-disabling software updates? — but they’re out there.
The company will now direct any calls from Note7 devices not made to 911 emergency services to the company’s customer service line.