Gear

Tips for Haggling a Discount on Your Broadband and TV Services

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 Broadband and TV Services

When it comes to broadband and television services – are you happy with the price you are paying? Perhaps you have been with the same provider for a while, such as Sky or Virgin, but you noticed that they are now offering a new deal for people just signing up that is better than the price you are paying. Why not give them a call and see if you can haggle your way to a discount?

Many people don’t realise how easy it is to get a discount on broadband and television services – often all it takes is one phone call. These companies want to keep your business, so they are usually willing to slide their prices down a little or offer freebies to entice you to stay with them. There are no guarantees, but it’s certainly worth trying.

Here are some tips to keep in mind when it comes to negotiating a discount on your television and broadband services:

Tips for Negotiating a Better Price with Your Television Entertainment Company

  • Timing is very important. It’s a lot easier to haggle when you are coming to the end of a contract. This gives you more leverage. If you are at the beginning of the contract you are trapped and you have very little wiggle room.
  • Make sure that you don’t call at the busiest time for the call centre, as they will have less time to talk to you. The busy times are lunch times and just after people get home from work.
  • Do your research. Find out the deals that the competitors are offering, as well as the deals that your provider is offering for new signups. When you know the details you will be able to ask the provider to match those rates.
  • Make sure that you have called the right number. Sometimes when you call customer service you can be on hold for hours trying to reach the right department and you might even be stuck with an automated machine. Instead, use a sky customer services number (or whichever provider you use) to make sure that you are actually talking to the right people at the correct sky contact who can help you.
  • If you can, try to speak to the retention department. This is the department that you get transferred to when you say that you want to cancel your contract. Their job is to try to keep you from cancelling, so they are more likely to offer you a discount to entice you to stay. They generally have more power to offer cheaper deals than the general customer service representative.
  • Remember to be calm and friendly rather than threatening and aggressive. You’ll always have more luck if you are negotiating with a good demeanour, as people respond better to a positive interaction and will be more likely to want to help you.

These are just a few tips you can keep in mind to help you get a discount on your television and broadband services.

 


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