Why Small Businesses Should Outsource their IT Support

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IT Support

The COVID-19 pandemic has forced many businesses to change their work setup. The latter half of 2020 saw the exponential rise in working from home, and now we are seeing the advent of hybrid working – where businesses have both office-based employees and remote employees, or employees that split their time. As a result, more and more businesses are opting for outsourced IT support for their company. This is an especially good option for many small businesses.


How does outsourced IT work?

IT Support can easily be outsourced to a provider that offers their services to you for a monthly fee. Your IT support provider will have a helpdesk that you can call whenever you need technical assistance; it has been found that up to 80 percent of IT issues can be fixed remotely, meaning the necessity for in-house IT teams is not as high as it used to be. However, your IT support provider should also have the means to offer callouts to your site. For example, if you are based in London, you could partner with an IT support company in London such as TechQuarters, and they will have Field Engineers whose job is to venture out to customer’s sites if they are experiencing technical issues that can’t be fixed remotely.

So, as you can see, outsourced IT support is every bit as effective as having a traditional in-house team. But what are some of the other benefits of outsourced support that might even make it better than in-house support?


It’s Cost-Effective

As a small business, the reality is that you do not have all the resources of larger entities (the types of businesses that you think of having a full IT department). Your Financial Director may advise outsourcing IT support over hiring IT engineers for one key reason: The demand for IT support in your company probably won’t balance the expense of hiring another full-time employee. Say you experience an average of 10 technical issues a month; is that worth the time of a full-time IT engineer? And is it worth the added expense of a full salary, plus holiday time and sick pay?

An outsourced IT Support service usually comes at a monthly fee per user, per month – which is a much lower price point than hiring an employee; as well as this you don’t have to worry about other expenses such as tax. Moreover, with Outsourced IT Support, you will usually have options to manage your financial expenditure. For example, TechQuarters provide managed IT support London based small businesses can always afford, because offer variations of their Full IT Support package that are cheaper, in exchange for limits to the service, such as a fixed number of calls to the helpdesk per month, or the exclusion of callouts, etc. So, if you don’t expect to have lots of IT issues, but still want to cover your whole company, outsourced IT support is definitely the way to go.


You have a whole team at your service

Let’s say, for example, a small business hires one IT engineer for their organization. While this may work for a while, often technical issues don’t arise one at a time, and if the IT engineer is splitting their time too much it may cause downtime for employees that need help with their devices. One IT engineer may not be enough but hiring two IT engineers could prove to be too expensive, or unsustainable in the long run.

There are other considerations with hiring IT engineers as well. An organization may require a specialist, such as a Cloud Architect, with very specific responsibilities. However, if they have specialized in one area of IT support, they will lack expertise in other areas. The benefit of partnering with an outsourced IT support provider is they will have a large team of IT engineers, including 1st Line engineers to resolve common issues, all the way up to specialists such Cloud Architects and Project Managers. This means even if you are experiencing multiple IT issues at once, you can contact your outsourced IT helpdesk, and receive help from multiple engineers. As well as this, the amount of expertise you get from an outsourced IT provider is much greater than you could ever get from one or two IT engineers you hire yourself.

IT support companies that specialize in services for small businesses are everywhere. Whether you need IT companies in London, IT companies in Sydney, or anywhere in between, you should be able to find an option that’s right for you!

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